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Return & Refund Policy

Last updated May 11, 2025

Thank you for choosing Deep-Seek.chat. We are committed to providing the best user experience, and if for any reason you are not completely satisfied with our services, we are here to assist you. Please read our return and refund policy below to understand your rights.

1. Refunds:

As we provide digital services such as access to AI chat via subscriptions, we generally do not offer refunds after the service has been accessed or used. However, we strive to ensure you have a positive experience with Deep-Seek.chat.

2. Refund Eligibility:

Refunds will be considered only under the following circumstances:

  • Technical Issues: If you encounter a major technical issue that prevents you from accessing the service and we are unable to resolve the issue in a reasonable timeframe.
  • Billing Errors: If incorrect charges have been applied to your account, you may request a refund or adjustment.

Please note: Refund requests must be submitted within 7 days from the date of payment. After this period, refund requests will not be accepted.

3. Refund Process:

To request a refund, please contact our support team at [email protected] with the following details:

  • Your full name and email address used for the subscription.
  • A description of the issue or reason for the refund request.

Once we have received your request, we will investigate the issue and notify you of the outcome. Please allow up to 2 business days for us to process your request. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your payment provider.

4. No Refund Policy for Used Services:

Once you have accessed or used the service, we do not offer refunds unless one of the above exceptions applies. This includes:

  • Used subscription credits.
  • Conversations processed through the platform.

5. Cancellations:

You may cancel your subscription at any time, and you will continue to have access to the service until the end of your current billing cycle. No refunds will be issued for the current billing cycle after cancellation, but automatic renewal of your subscription will be stopped.

6. Technical Issues and Refunds:

If you experience a technical issue preventing you from using the service, and the fault is on our side, we will work to resolve the issue as quickly as possible. If we are unable to fix the problem within 3 business days, you may request a full refund. We will verify the issue promptly and take immediate action.

7. Questions or Concerns:

If you have any questions or concerns regarding our return and refund policy, please feel free to contact us at:

Why This Return Policy?

We understand that your trust in our services is important, and that’s why we offer a fair and easy-to-understand return policy to protect you. If there is a technical issue or any mistake on our part, we are here to resolve it and ensure your satisfaction.